Claims

Below is a list of documents that may be required when filing a claim. These are general requirements and documentation may vary depending upon the plan you have purchased. With your claim form, you will receive a specific listing of required documents relative to your plan.

Pre-Departure Trip Cancellation

Payment Information – a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip.

Refund Information – original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your air, land or cruise travel arrangements (retain originals for your records) and a copy of the travel supplier’s literature that details the terms and conditions (i.e. refunds given when a trip is canceled).

Cause of Your Trip Cancellation – any documentation substantiating the reason you canceled your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Patient Authorization forms which are included with your claim form).

Post-Departure Trip Interruption or Travel Delay

Payment Information – a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip.

Refund Information – original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your substantiating the non-refundable costs for your air, land or cruise travel arrangements (retain originals for your records).

Expense Reimbursement – any documentation of additional expenses for which you are requesting reimbursement, such as: tickets, receipts, and invoices (retain originals for your records).

Cause of Your Trip Interruption – any documentation substantiating the reason you interrupted your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Patient Authorization forms which are included with your claim form).

Cause of Your Travel Delay – any documentation substantiating the reason for your delay or missed connection (i.e. such as documentation from the airline or other carrier detailing the cause of your delay; or for a sickness or injury, documentation of treatment for the cause of your Travel Delay).

Medical Expense

Additional Forms – a signed “Patient Authorization” form (included with your claim form).

Expense Reimbursement – copies of itemized bills and/or statements from medical providers for services rendered in connection with your claim (retain originals for your records). These bills and/or statements must include the date of service, the service rendered, the charge for each service, and the diagnosis.

Other Insurance or Benefits – a copy of an Explanation of Benefits Statement or other evidence of payment, denial of benefits, or claim status (retain originals for your records) from your primary health insurance provider. FOR U.S. MEDICARE PARTICIPANTS: If you are covered under a Medicare Supplement Policy, you must submit any incurred charges to your Medicare supplement carrier.

Baggage Loss/Damage

If loss or damage to your property occurred while in the care of a responsible party (i.e. airline, motorcoach operator, taxi, cruiseline, hotel, restaurant, etc.), you must provide us with evidence of payment, claim denial, or other disposition from the responsible party (retain originals for your records). If your property is lost, stolen or damaged while in your possession, you must provide us with evidence of the loss including the written report obtained from the hotel manager, tour guide or representative, transportation official, local police or other local authorities.

For repaired luggage, please submit your luggage repair bill.

For items damaged beyond repair, you must provide the date of purchase, a statement of no repair from the repair company, and a written statement of current replacement cost from a retailer (retain originals for your records). If the original receipt is not available, benefits will be calculated based upon 75% of the Actual cash Value at the time of loss.

For items lost or stolen, you must provide documentation of the original purchase price. If the original receipt is not available, benefits will be calculated based upon 75% of the Actual Cash Value at the time of loss.

Baggage Delay

If delay of your property occurred while in the care of a responsible party (i.e. airline, bus, taxi, cruise line, hotel, restaurant, etc.), you must provide us with evidence of payment, claim denial, or other disposition from the responsible party (retain originals for your records).

Attach all receipts for additional clothing and personal articles purchased during the delay (retain originals for your records).